I’ve just installed Dehumaniser 2, but it doesn’t show up in my DAW’s plugin folder. Why? Back to knowledge base

Sometimes you may have issues finding a Krotos plugin after installing.

Please follow these steps before contacting customer support:

– Make sure you installed the correct version of your plugin. Most DAW’s are now 64-bit compatible, but depending on your version, you may need the 32-bit version. For example, Pro Tools 10 will require the 32-bit version of Dehumaniser. Pro Tools 11 or above will require the 64-version. To download a different version of the plugin, log in to your account and choose ‘Download History’.

– We don’t recommend installing both 32 and 64-bit versions on your machine at the same time. This may confuse your DAW and Dehumaniser 2 may not appear in your plugin folder.

– Make sure you don’t install your plugins on an external drive or alternative location on your system drive. If you do this on Windows, make sure custom plugins path is added to the search path for plugins in your DAW (each DAW may have a different procedure for this, and we recommend checking with your DAW developer for more details)

– Rescan your plugin folder after installing a new plugin, if it does not appear in your plugin list and restart your DAW

– In Pro Tools, Dehumaniser 2 will appear in the plugin list under Multi-channel plugins > Other. Check if ‘Dehumaniser’ is listed

– Check the plugin folders on your hard drive to see if the plugin has installed correctly. On OSX these are Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Audio⁩> Plugins > VST or Components (for AU), or Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Avid⁩ ▸ ⁨Audio⁩ ▸ ⁨Plug-Ins⁩ (for AAX). On Windows our plugins install by default to C:\ProgramFiles\Steinberg\VSTPlugins

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