Privacy Policy

Krotos Limited (Krotos) is committed to respecting your privacy and this privacy policy is designed to tell you about our practices regarding the collection, use and disclosure of information that you may provide via our website. Any personal information we collect from you will only be used in accordance with this policy and so please read it carefully so that you understand our views and practices.

By using this website, you are accepting and consenting to the practices described in this privacy policy.

For the purpose of the Data Protection Act 1998 (the ‘Act’), the data controller is Krotos Ltd.

The information we collect

When you do business with us; telephone us or register with our website or purchase services and/or goods (including software, demos, free information and email notifications and/or newsletters); or enter a survey, competition or prize draw; we may collect the following personal information from you:

  • name; postal address, email address and telephone number;
  • details regarding your professional registration including grade and speciality
  • personal details such as dietary or mobility requirements;
  • financial and credit card information;
  • information about your computer or other electronic device and about your visits to, and use, of this website;
  • information relating to transactions carried out between you and us, on or in relation to this website; and any other information that you choose to send to us

You can visit www.krotosaudio.com without registering with us, however, you may be required to register or log in to view certain pages and/or information and to access some of our services.

We may request additional information from you, for example when we conduct a survey or you enter a competition. When additional information is requested, we will let you know at the time of collection how we intend to use it.

How we will use the information about you

We record contact details such as email address, address and mobile phone number to allow us to contact you about your purchase. We will never share your contact details with third-parties not connected with processing your order without your explicit consent. We use your contact details to send you a product and purchase information. We may also use your email address to let you know about other products and news we think will be of interest to you. You can opt out of marketing and reminder communications at any time by clicking unsubcribe in any of our emails.

We use your information held about you in the following ways:

  • to administer the website;
  • to maintain a database of our customers and registered users;
  • to enable you to use the services available on the website;
  • to process orders and supply you with products and services purchased via the website;
  • to collect payments from you;
  • to contact you or send you information directly relating to your order or use of the website;
  • to add you to relevant mailing lists and send you subscriptions, email notifications and/or newsletters which you have specifically requested;
  • to send you marketing communications relating to Krotos, for example about our events and services, which we think may be of interest to you or where you have specifically agreed to this, by email or similar technology (but you can unsubscribe from these communications at any time by changing your subscription preferences in the email or in the My Account section of the website);
  • to deal with enquiries and complaints made by or about you relating to the website any products or services;
  • to provide feedback to any of our business partners, agents, suppliers and sub-contractors; and
  • to keep the website secure and prevent fraud.

Disclosure of your information

We may share your personal information with our employees and any member of our group, (which includes any subsidiaries and holding companies, as defined in section 1159 of the UK Companies Act 2006), for the purposes set in this policy. We do not share your information with any direct mail organisations or other third parties unconnected with the provision of our activities without first gaining your express permission.

We may share your information with selected third parties including:

  • Business partners, agents, suppliers and sub-contractors, for example a mailing house or a venue, for the performance of any contract for products or services which we enter into with you, or to allow you to participate in any competition or prize draw which you have entered.
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site.

We may also disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and/or other agreements; or to protect our rights, property, or safety or the rights, property and safety of others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  • We do not share your information with any direct mail organisations or other third parties unconnected with the provision of our activities without first gaining your express permission.

Where we store your information

The data that we collect from you are held on our secure server provided by AWS in the United States. We also store information about you, your account and purchases in a secure, cloud-based CRM database. To do this it may be necessary to transfer your data to, and store them at, a destination outside the European Economic Area (“EEA”). Your data may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.

How we protect your information

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this policy. All information you provide to us is stored on our secure servers. Once we have received your information, we use strict procedures and industry-standard security features to prevent unauthorised access. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password secure and confidential. All the information transmitted by you to our site is encrypted using trusted-source Secure Sockets Layer (SSL) Software. We use a secure payment provider (PayPal (Europe) S.à r.l. et Cie, S.C.A or Stripe Payments Europe, Ltd.) to process all electronic payment transactions. We do our utmost to protect your personal data but the transmission of information via the internet is never completely secure. We cannot guarantee the security of your data during transmission; any transmission is at your own risk.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to opt out of marketing communication by clicking unsubscribe in any reminder or marketing email. This will remove your details from all reminder, newsletter and marketing campaigns. You can also exercise this right at any time by contacting us at info@krotosaudio.com or Krotos Ltd, 65 Haymarket Terrace, Edinburgh, EH12 5HD.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you, and we may ask you to supply appropriate evidence of your identity.

Changes to our privacy policy

Any changes we may make to this privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy, or any requests to correct or update personal information that we hold about you should be addressed to info@krotosaudio.com or Krotos Ltd, 65 Haymarket Terrace, Edinburgh, EH12 5HD.

Last Edited on 2017 Jan 6