Below are some of the questions that we get frequently and hopefully these FAQs can help you.
- How do I activate Krotos Plugins?
- How do I start my demo?
- How do I redeem Krotos software purchased from a reseller?
- I put in the wrong iLok ID at checkout/didn’t have an iLok when I purchased, can I get a license?
- My computer has died, how can I retrieve my iLok licence?
- Is there an educational discount?
- I have a coupon code. Where can I redeem it?
- Does Krotos support Apple Silicon (M1) and OSX Monterey?
Please choose from one of the relevant contact options below
All inquiry and support emails are monitored Monday – Friday, 9am – 5pm GMT. We will respond to you on Monday if your query comes through outside of these hours on a Friday.
Product and licence enquiries, orders, payments and billing, promotions.Ask Us
Download and installation, licence activation and reset, product functionality and performance, bug reports.Get help
User accounts & website, press enquiries, free demos, questions and feedback.Reach out
Apply for a 50% Educational Discount as a student, educator, or institution.Reach out