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  4. Can I get a refund for my order?
  1. Home
  2. Knowledge Base
  3. Sales
  4. Can I get a refund for my order?

We do not offer refunds except in the case of malfunction, as is stated on our website and in the EULA for the software. These can all be viewed here: License Agreements.

Users lose the right to cancel the transaction once they begin to download the software or libraries.

All our plugins are available for a free 10 day demo. We encourage you to test the plugin your are interested in on your preferred DAW before making a purchase.

If you’re experiencing any issues with your purchase, or have any feedback for us, please contact our customer support team: sales@krotosaudio.com

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